Service Center Representative
Company: W.B. Carrell Memorial Clinic, Associated
Posted on: January 15, 2022
As the Service Center representative, this position's main duty
is to schedule patients for clinic appointments accurately and with
excellent customer service.
* Above-average attention to details and accuracy when recording
* Electronically record the necessary data needed for entering new
patients into the practice management system accurately.
* Schedule patients accurately and appropriately on physician's
* Respond to incoming faxed referrals by calling and scheduling
patients in the practice management system.
* Schedule worker's compensation referrals by getting approval from
physicians as needed, obtain authorizations from adjusters,
accurately document all information required/received, call and
schedule those referrals for appointments, make necessary notes in
patient account, and implement patient credit card on-file
* Obtain necessary referral and/or authorizations for scheduled
appointments dependent on insurance and as necessary and accurately
document those referrals.
* Answer a high quaintly of incoming calls received in the call
center, follow procedures to handle those calls, and return
messages in a timely manner.
* Friendly attitude that reflects care for the patient as well as
others in the practice and be able to communicate this care to
* Maintains patient privacy.
* Clearly communicates with physicians, PA's, NP's, clinical staff,
and supervisors to provide feedback on potential problems with
schedules, records, outside physicians, and patients.
* 1 year of experience in Healthcare (familiarity with medical
* 1 year of medical scheduling experience
* Excellent telephone and customer service skills required
* Strong written, oral and interpersonal communication skills
Benefits include weekday schedule, full insurance with options,
401k with profit sharing, and generous PTO with additional paid
holidays. This is an excellent opportunity to gain the skills to
become a Certified Medical Assistant within the company as an
internal Career Path if benchmarks are met within 1 year of
Keywords: W.B. Carrell Memorial Clinic, Associated, Tyler , Service Center Representative, Sales , Tyler, Texas
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