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Service Center Representative

Company: W.B. Carrell Memorial Clinic, Associated
Location: Tyler
Posted on: January 15, 2022

Job Description:

As the Service Center representative, this position's main duty is to schedule patients for clinic appointments accurately and with excellent customer service.

* Above-average attention to details and accuracy when recording patient information.
* Electronically record the necessary data needed for entering new patients into the practice management system accurately.
* Schedule patients accurately and appropriately on physician's schedule.
* Respond to incoming faxed referrals by calling and scheduling patients in the practice management system.
* Schedule worker's compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.
* Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.
* Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner.
* Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.
* Maintains patient privacy.
* Clearly communicates with physicians, PA's, NP's, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.


* 1 year of experience in Healthcare (familiarity with medical terminology)
* 1 year of medical scheduling experience
* Excellent telephone and customer service skills required
* Strong written, oral and interpersonal communication skills required

Benefits include weekday schedule, full insurance with options, 401k with profit sharing, and generous PTO with additional paid holidays. This is an excellent opportunity to gain the skills to become a Certified Medical Assistant within the company as an internal Career Path if benchmarks are met within 1 year of hire.

Keywords: W.B. Carrell Memorial Clinic, Associated, Tyler , Service Center Representative, Sales , Tyler, Texas

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