Patient Services Rep, Mineola RHC, Tyler, Full-time

Company: Ardent Health Services
Location: Quitman
Posted on: January 15, 2022

Job Description:

Advancing Healthcare Together - The Future of Healthcare is in East TexasWhy UT Health - East Texas?Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone's life and change the course of healthcare.Our Place. Mineola Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.Our UT Health Mineola RHC is seeking an experienced Patient Services Representatives. We are looking for your experience, knowledge and patient care skills where you will be responsible for:What You Will Be Doing:1. Patient check in/out, appointment scheduling, scanning and filing documents, and insurance verification.2. Obtaining authorization, collecting payments and charge posting.3. Faxing medical records requests and scheduling patients for injections at the hospital.4. Other duties as assigned 5. Willingness to travel to surrounding area clinics.So what experience are we looking for in our Patient Services Representatives?Education:High School Diploma or equivalentExperience:A minimum of 2 years' recent experience in a clinic or healthcare settingOutstanding customer service skills and desire to actively display those skills to create great connections with our customers, both external (guests) and internal (other team members and product lines)Intermediate knowledge of personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills requiredIntermediate knowledge of medical terminologyStrong verbal and written communication skillsActive listening skillsAbility to type a minimum of 35 WPM corrected of errorsAbility to operate office equipment effectivelyOrganizational skills required with the ability to multitask and handle heavy volume of patient flow.Ability to work well with othersStrong interpersonal communication and documentation skillsAbility to work as a team playerGood problem solving skillsStrong time management skillsAbility to think strategically and act tacticallyAbility to handle multiple tasks at the same timeAbility to embrace the client relationship to guide decisions and actionsDemonstrates good team work abilitiesCertification and Licensure:NoneCompliance RequirementsComply with regulatory requirements, guidelines, and policiesBEHAVIORAL STANDARDS:ServicePatient Centered Customer Service: Genuinely care about people.Cultivate a compassionate environment: Changing lives for the better togetherQualityClinical and Operational Excellence: A relentless drive to be the best.Holistic Approach: Think and act for the benefit of the whole.PeoplePromote a collaborative environment: Build effective working relationships with others.Identify and Develop Talent: Prepare others to deliver excellence.FinancialBusiness Acumen: Know, own and drive our business.Continually Simplify and Improve: Work to make everything as efficient as possible.GrowthFoster Innovation: Seek and apply leading edge solutions.Set Clear Direction: Tell others where you are going, how to get there and why.PHYSICAL REQUIREMENTS:Ability to sit for long periods of time while completing work on a computerAbility to lift 10 or more poundsAbility to move throughout the workplaceNow that you read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).

Keywords: Ardent Health Services, Tyler , Patient Services Rep, Mineola RHC, Tyler, Full-time, Sales , Quitman, Texas