Lobby Service Representative - PART TIME - Chandler, Texas

Company: Conroe
Location: Chandler
Posted on: January 12, 2022

Job Description:

JOB SUMMARY:The Lobby Services Representative (LSR) is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions.ESSENTIAL FUNCTIONS: Process a variety of customer transactions accurately and efficiently in adherence to bank policies and federal and state regulations. Examples include: cashing checks, processing deposits, withdrawals, loan payments, transfers, and issuing monetary instruments Perform opening, closing, and other branch servicing duties such as cash and vault balancing, ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines Open and perform account maintenance on certificates of deposit, consumer accounts, basic business accounts, and basic IRA transactions (such as IRA Transfers and Rollovers); seeks assistance from more knowledgeable branch staff when necessary Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution Proactively seeks ways to develop and expand customer relationships by identifying, marketing, and cross-selling banking products and services beneficial to customer needs; Assists with courtesy and prospect calls as needed Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers Practices branch security procedures and protects customer confidentiality and privacy at all times Performs other job related duties or special projects as assignedSKILLS: The ability to maintain composure and convey a positive attitude while interacting with customers and internal team members Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines. Self-motivated, goal oriented, team player Strong interpersonal skills and sales aptitude Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer Read and comprehend at a level sufficient to understand memoranda, instructions, forms, applications and business documentationCOMPETENCIES: Critical Thinkingusing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Service Orientationactively looking for ways to help people Social PerceptivenessBeing aware of others reactions and understanding why they react as they do Attendance history of punctually and good attendance Communications - Outstanding listening and communications skills, both written and verbalEXPERIENCE AND EDUCATION: High School Diploma (or GED or High School Equivalence Certificate) required College Degree preferred Minimum of one year banking experience OR three years of customer service and cash handling experience Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint) Experience with Jack Henry banking software is a plus Personal Banker/new accounts experience is a plusWORKING CONDITIONS: Working indoors in an office environment Standing, sitting, or walking most of the day Occasionally lifting and carrying articles weighing up to fifty pounds (files, ledgers, folders, coins, etc.)TRAVEL: Must be able to occasionally fill in at other locations within the region

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