Desktop Support Technician

Company: ResourceTek
Location: Shreveport
Posted on: May 22, 2025

Job Description:

Job description

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Job description

In support of our client, a large metals manufacturer for the oil and gas industry, we are seeking an experienced Level II Desktop Support Technician located in Shreveport, LA. This is a contract, consulting opportunity.

JOB OVERVIEW

The Level II Desktop Support Technician is responsible for analyzing and evaluating software requirements and creating test plans and test cases for validation.

DUTIES AND RESPONSIBILITIES

This professional executes test cases, writes defect reports, and participates in the execution of automated test cases where appropriate.
Perform automated performance and latency analysis identifying root causes.
Write unit and automated test for high availability and highly scalable applications which will be used by both internal and external customers.
Design & develop test scenarios that accurately gauge product quality.
Solve incidents, requests, or change requests transferred from the central Helpdesk, prioritizing the activities in line with the definitions made by the Information Technology department.
Make proposals to higher support levels for changes, corrections, and updates to documents, adding experience gathered through problem solving.
Develop a plan of continuous improvement for service, enabling the possibility to improve the result to end users, and reducing costs.
Provide local, on-site support to our client supporting users.
Check with managers to ensure service levels are reached and set up a plan to solve issues that may occur and will provide preventive support on user equipment based on standard procedures.
Fulfill procedures tending to generate metrics to allow service evaluation, control and manage IT inventory (Asset Management) in accordance with procedures, and update information and the status of assigned tasks through tools defined by client.

REQUIREMENTS

Bachelor's degree in Information Technology or related field
5 years of advanced level Information Technology Systems experience.
Technically Skilled
Troubleshooting applications, network, and systems

ResourceTek offers industry leading compensation and benefits including medical, dental, vision, paid holidays, PTO, etc. Equal Opportunity Employer

Job Types: Full-time, Contract



Benefits:



401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance



Schedule:



Day shift
Monday to Friday




Ability to Commute:



Shreveport, LA 71104 (Required)



Ability to Relocate:



Shreveport, LA 71104: Relocate before starting work (Required)




Work Location: In person

Keywords: ResourceTek, Tyler , Desktop Support Technician, Professions , Shreveport, Texas