Field Service Technician II

Company: Trane Technologies
Location: Tyler
Posted on: August 7, 2022

Job Description:

At - and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Field Service TechnicianWe are looking for a Field Service Technician to support our Residential HVAC distribution centers. - This role will provide advanced onsite break/fix support (PC's and Zebra Printers/RF Scanner/Vehicle Mounting units/Cisco IP phone systems/RFID Readers). The FST will align business needs to IT hardware and network capabilities. Supporting business/sector-specific infrastructure and hands-on activities of network and server infrastructure. This role will identify opportunities to leverage and improve IT infrastructure, developing improvement recommendations to optimize service delivery.This will be a Second shift role, and hours will be Monday - Friday 3:00 pm - 12:00 am also include supporting planned operation during the weekends remotely.Location: 6200 Troup Hwy, Tyler Texas, 75707Primary Responsibilities: -

• The first point of contact on Customer Support/Escalations for all IT issues
• Coordinate resolution with appropriate support areas as necessary
• Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues. -
• Analyze available metrics, reports, and other information to identify trends and needs.
• Explore opportunities in the customer support and business processes to help improve customer experience
• Comply and track SLA's to meet business expectations
• Responsible for increasing CSI (Customer satisfaction index) score
• Participate and support in RIE and VSA events
• Responsible for all infrastructure projects like network upgrades, RFID Scanner/Readers, Warehouse units
• Partner with facilities for PLC integration
• On-site support for all infrastructure equipment issues changes, additions, and testingQualifications:
  • 2+ years of experience with technology support
  • 1+ years of Manufacturing/Distribution IT Support
  • Strong Troubleshooting skills
  • Experience supporting Windows 10 environment
  • Experience working with and keeping different levels of leadership
  • Experience working directly with customers
  • Knowledge and understanding of application integration with hardware
  • Experience working with Microsoft Office Products
  • Knowledge and understanding of IT hardware and network capabilitiesWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Keywords: Trane Technologies, Tyler , Field Service Technician II, Professions , Tyler, Texas