TylerRecruiter Since 2001
the smart solution for Tyler jobs

Field Service Technician II

Company: Trane Technologies
Location: Tyler
Posted on: August 7, 2022

Job Description:

At - and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Field Service TechnicianWe are looking for a Field Service Technician to support our Residential HVAC distribution centers. - This role will provide advanced onsite break/fix support (PC's and Zebra Printers/RF Scanner/Vehicle Mounting units/Cisco IP phone systems/RFID Readers). The FST will align business needs to IT hardware and network capabilities. Supporting business/sector-specific infrastructure and hands-on activities of network and server infrastructure. This role will identify opportunities to leverage and improve IT infrastructure, developing improvement recommendations to optimize service delivery.This will be a Second shift role, and hours will be Monday - Friday 3:00 pm - 12:00 am also include supporting planned operation during the weekends remotely.Location: 6200 Troup Hwy, Tyler Texas, 75707Primary Responsibilities: -

  • The first point of contact on Customer Support/Escalations for all IT issues
  • Coordinate resolution with appropriate support areas as necessary
  • Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues. -
  • Analyze available metrics, reports, and other information to identify trends and needs.
  • Explore opportunities in the customer support and business processes to help improve customer experience
  • Comply and track SLA's to meet business expectations
  • Responsible for increasing CSI (Customer satisfaction index) score
  • Participate and support in RIE and VSA events
  • Responsible for all infrastructure projects like network upgrades, RFID Scanner/Readers, Warehouse units
  • Partner with facilities for PLC integration
  • On-site support for all infrastructure equipment issues changes, additions, and testingQualifications:
    • 2+ years of experience with technology support
    • 1+ years of Manufacturing/Distribution IT Support
    • Strong Troubleshooting skills
    • Experience supporting Windows 10 environment
    • Experience working with and keeping different levels of leadership
    • Experience working directly with customers
    • Knowledge and understanding of application integration with hardware
    • Experience working with Microsoft Office Products
    • Knowledge and understanding of IT hardware and network capabilitiesWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Keywords: Trane Technologies, Tyler , Field Service Technician II, Professions , Tyler, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Tyler RSS job feeds