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Information Technology Technician

Company: Smith County ESD2
Location: Whitehouse
Posted on: February 25, 2021

Job Description:

Smith County ESD2 JOB DESCRIPTIONI.T. TECHNICIAN IIIGENERAL PURPOSEUnder the general supervision of the Chief Information Officer, performs complex professional work with computer hardware, software, and network systems. Installs and supports network servers including operating systems and applications software. Installs and supports servers, computers, and network operations; provides hardware and software planning, evaluation and implementation; provides problem solving and training for end users; and ensures systems efficiency and integrity. Provides research and support for new technologies to be used in the ESD2 environment.EXAMPLE OF DUTIES* Assists with Server installations and setups. This is to include Multi platforms such as Windows Servers, Linux and Unix Servers, and VMWare ESX servers.* Builds network servers.* Builds and installs personal computer hardware and software packages.* Responsible for the maintenance and software updates to servers and network equipment.* Researches, configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance, etc.;* Upgrades hardware and software to meet user needs.* Resolves escalated helpdesk tickets, Escalates tickets to the CIO.* Some SQL database knowledge.* Assists with the administration of the Exchange Email Servers and Client Installations, including smart phones.* Installs Complex Software for Desktop Management. This includes Asset Management, Remote Control, Software Delivery, and Spam filtering software, Desktop Maintenance, and Help Desk management systems. Creates and installs packages and deploying system updates.* Provides advanced complex hardware and software phone support for IP phone system, throughout the entire network as delegated by supervisor.* May perform on location support for incident management operations during Incident Management Team deployments, Emergency Operation Center Activations and during Lean Forward situations.* Identifies and corrects operational problems on computers systems.* Assembles and installs PC hardware, investigates and resolves routine hardware and communications problems.* Understands and uses PC computers including peripheral devices, laptops and smart phones.* Understands and uses all windows operating systems, Linux and Unix.* Performs system administrative duties; installs new operating systems, PTF's and application system software.* Performs and verifies system and data backups on servers using Barracuda on NT and virtual servers.* Assists with Network Management including development implementation and wiring, configuration standards, connectivity solutions, overall network operation systems, network software, server hardware configurations, network file systems and directory structure. LAN/WAN System integrity and security.* Assists the CIO with installation and configuration of network hardware and software.* Runs monthly internet usage reports from the web filtering software for the CIO.* Reports the amount of time and internet bandwidth being used.* Assists the CIO in preparing the IT budget request by recommending purchases of hardware and software needed to operate the network, servers and desktop pc's.* Assists in evaluating end user needs and recommends appropriate equipment and software configurations.* Assists with the mobile command center and mobile tower platform's computers, network, video related equipment and other specialized equipment.* Preforms routine inspection and maintenance of Server Rooms, Tower Sites, and IT Equipment at ESD2 facilities.* Responsible for managing and maintaining fire apparatus MDTs and other IT equipment installed in ESD2's mobile fleet.* Performs other related duties as required or assigned by CIO.MINIMUM QUALIFICATIONSEducation and Experience* Three (3) years of computer experience working with networks and computers.* NIMS 100, 200, and 800* Hold or Obtain within 6 months Harris County CTS Public Safety Technology Services Advanced System Key Technician Certification.Special Requirements* Flexible work schedules, occasional evening and weekend work.* A minimum of three (3) certifications from any of the following Software and Hardware vendors* Barracuda Networks (Preferred)* Microsoft* VMWare (Preferred)* 3xLogic (Preferred)* C-COM Satellite Systems Inc.* UbiquitiNecessary Knowledge, Skills and Abilities* Must have a working knowledge of LAN topologies and architectures. PC and Server operating systems including Windows 8, Windows Server 2012, Windows Server, Microsoft Active Directory and Domains, Microsoft DNS, Microsoft SQL Server.* Must have a fundamental knowledge of IP phone telephony to assist Director of IT.* Thorough knowledge of computer fundamentals, thorough knowledge of computer and peripheral and software operations including word processing, spreadsheets, database management, system management software, and development tools.* Must be able to demonstrate skill in the use and repair of computer equipment and software.* Ability to model programs and systems to the needs of users for desired results.* Understand and follow oral and written instructions, explain technical material in layman terms, and develop effective working relationships with co-workers, and Administration.* Ability to make contacts with other departments, requiring tact and judgement to avoid friction, frequent contacts with others on matters requiring explanations and discussions, frequent contacts involving the carrying out of programs and schedules, regular outside contact with people requiring tact and judgement.* Understands principles of data communications including Ethernet, modem, and vpn setup and installation, and problem determination/resolution.TOOLS & EQUIPMENT USED* Personal computer, including word processing and spreadsheet software; network equipment and software; fax and copy machine,* Hand and power tools for network cabling and equipment installation.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk. The employee must occasionally lift and/or move up to 200 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office setting. The noise level in the work environment is usually quiet.

Keywords: Smith County ESD2, Tyler , Information Technology Technician, Professions , Whitehouse, Texas

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