Bilingual English and Spanish - Senior Service Account Manager - Remote in Tyler TX
Company: UnitedHealthcare
Location: Tyler
Posted on: May 26, 2025
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Job Description:
Cuando se trata de salir adelante y tienes la voluntad de ganar,
vamos a llamarlo gran potencial de carrera! Imagine being able to
get answers to your health plan questions from someone who speaks
the same language as you do. -Or, the opposite, not being able to
get the answers. -At UnitedHealth Group, we want our customers to
get those answers by speaking to one of our Bilingual
Representatives. -If you're fluent in English and Spanish, we can
show you how to put all of your skills, your passions and your
energy to work in a fast - growing environment. -
At UnitedHealthcare, we're simplifying the health care experience,
creating healthier communities and removing barriers to quality
care. The work you do here impacts the lives of millions of people
for the better. Come build the health care system of tomorrow,
making it more responsive, affordable and equitable. Ready to make
a difference? Join us to start Caring. Connecting. Growing
together.
Senior Service Account Manager will play a key role in cooperation
and coordination with THSteps outreach to ensure prompt delivery of
services to members who miss dental checkups. Senior Service
Account Manager will provide dental guidance for current and
potential members within the Dental Health Plan. Senior Service
Account Manager will focus on supporting members' dental health
needs to promote appropriate utilization of services and improved
quality of care. Senior Service Account Manager will coordinate
dental benefit and available community resources. Senior Service
Account Manager will also work closely with HHSC, outreach
programs, and THSteps regional program staff and agents to ensure
prompt delivery of services to Farmworker Children and other
migrant populations, and to coordinate with Head Start and other
migrant farm worker organizations -
This position is full-time (40 hours / week), Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00 AM
- 5:00 PM. It may be necessary, given the business need, to work
weekends (possibility of events). Our office is located at 2063
Town East, Dallas / Fort Worth, TX. -
If you are located in Tyler, TX, you will have the flexibility to
work remotely* as you take on some tough challenges.
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Primary Responsibilities: -
Knowledge to Manage a portfolio of Texas Medicaid and CHIP members
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Investigate and manage escalated service issues through root cause
analysis and communicate outcomes (telephonically or written) to
internal partners and external clients. Including coordination with
customer vendors. -
Coach and mentor, share best practices; training as needed, Lead
process improvement special projects, document new processes and/or
project summaries -
Drive process improvement based on trend analysis -
Drive excellence in service within organization and across
organizations by providing feedback on Operations on service
opportunities -
Drive process improvement with Account Management and audit
remediation team -
Document and track all inventory accurately within the tracking
database -
Lead and oversee projects, initiate follow up and status checks,
maintain efficiency and provide good communication -
Lead and oversee community events and key partner collaborations
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Participates, coordinates, and/or represents the Dental Plan at
community-based organization events, clinic days, State health
department meetings, and other outreach events focused on quality
improvement, member dental education, and disparity programs as
assigned -
Report on individual member's quality of care concerns or trends of
concern to the Dental Plan A&G representative as needed -
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications: -
High School Diploma / GED OR equivalent work experience - -
Must be 18 years of age OR older -
2+ years of Community Outreach Events (set-up, communicating with
organizers, working with vendors) - experience
Bilingual fluency in English and Spanish - -
Experience with Microsoft Word (create, edit, format documents) and
Microsoft Excel (create, edit, sort / filter spreadsheets, and
pivot tables)
Must reside within 50 miles of Tyler, TX -
Ability to work any 8-hour shift between the hours of 8:00 AM -
5:00 PM from Monday - Friday . - It may be necessary, given the
business need, to work weekends (possibility of events) -
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Preferred Qualifications: -
2+ years of client account management experience - -
1+ years of claims processing experience -
UNET, COSMOS, FACETS, OR NICE claims platforms experience - -
Experience with Microsoft PowerPoint (create, edit, format
presentations) -
Project management experience -
Knowledge of - Medicaid and CHIP members -
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Telecommuting Requirements: -
Reside within 50 miles of Tyler, TX -
Ability to keep all company sensitive documents secure (if
applicable) -
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service -
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy.
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The hourly range for this role is -$59,500 to $116,600 annually
based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as a comprehensive benefits
package, incentive and recognition programs, equity stock purchase
and 401k contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED #RPOLinkedIn
Keywords: UnitedHealthcare, Tyler , Bilingual English and Spanish - Senior Service Account Manager - Remote in Tyler TX, Other , Tyler, Texas
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