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Home Care Coordinator

Company: Home Instead
Location: Tyler
Posted on: July 9, 2024

Job Description:

Join a Team Caring for Seniors in Our Community.Home Instead - is one of the largest in-home senior care providers in the world. Our locally owned and operated franchise office will give you the opportunity to work closely with a strong team as we move forward in achieving our purpose of "Enriching the lives of seniors in our community." It is our belief that a caring heart is needed for this industry. As a Home Care Coordinator you will become the first face new and potential clients meet. You will be out in the community building partnerships with others in our industry. You will be blessed to meet amazing members of our community and to serve them in finding care for their senior loved ones. You will form bonds with our clients and their families and be an advocate for their care. There are a lot of personal blessings that will come from this role as you serve. We are not looking for a good candidate for this job, but for the right candidate to join our team in this exciting era of growth we are entering. Could this be you?Objective:The Home Care Coordinator is an 80% out-of-office position focused on client on-boarding and experience safe-guarding. Most time will be spent meeting with prospective clients and family members with some time allotted to quality assurance visits and marketing opportunities. A consultative sales approach is used to determine client or provider needs and propose a tailored service plan. This position updates the plan to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.Primary Responsibilities:

  • Reflects the core values of Buckskin 903 Ventures, LLC, d.b.a. Home Instead, an independently owned and operated franchise of Home Instead, Inc., an Honor Company.
  • To honor God in all that we do.
  • To treat each other with Dignity and Respect.
  • To encourage Growth in ourselves and other
  • To build value in our service to others.
  • Develops Referral Provider Network relationships and produces referrals.
  • Increases net inquiries per month to bring in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, home health agencies, rehabilitation centers, assisted living facilities, nursing homes, hospice, physicians, etc.
  • With Home Instead franchise leadership approval, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
  • Effectively presents Home Instead to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations.
  • Maintains accurate records of all activities including sales calls, presentations, closed sales, and follow-up activities using company software to maximize market potential.
  • Develops a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone and Web.
  • Meets with potential clients and family members (care consultations) to discuss their needs and provide solutions in the form of a service plan (consultative sales process).
  • Maintains ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Works with other team members to coordinate various aspects of a client's care.
  • Works with Scheduler and CarePros to conduct client/Care Pro introductions with every new client and with every new Care Pro.
  • Plans and executes a schedule that ensures each client has at minimum one QA visit per quarter. Documents all meetings using company software.
  • Serves in emergency on-call phone management rotation
  • Participates as needed in all Care Pro meetings.
  • Maintains regular attendance to execute job responsibilities.
  • Demonstrates open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
  • Adheres to all company policies, procedures and business ethics codes and ensures they are communicated and implemented within the team.
  • Performs any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise officeEducation/Experience Requirements:
    • College degree preferred.
    • One year experience in home care, health care or senior-related industry strongly preferred, an equivalent combination of education and work experience may be considered.
    • Experience in marketing, sales (consultative), client management or healthcare is a plus.
    • Must possess a valid driver's license.Knowledge, Skills and Abilities:
      • Must have an understanding of and uphold the policies and procedures established by Buckskin 903 Ventures, LLC, d.b.a. Home Instead, an independently owned and operated franchise of Home Instead, Inc., an Honor Company.
      • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
      • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
      • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
      • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
      • Must demonstrate knowledge of the senior care industry
      • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
      • Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
      • Must have the ability to present a professional appearance and demeanor
      • Must have the ability to operate office equipment
      • Must be able to operate HISC technology systems
      • Must be patient and congenial on the telephone
      • Must have computer skills and be proficient in Excel and Word
      • Must have the availability to work evenings and weekends as required
      • Must have the ability to perform duties in a professional office setting
      • Must have the ability to work as a part of a teamCompensation:
        • Expected salary 40k-45k a year
        • Travel budget for mileage each month
        • 10 paid holidays each year
        • 12 days of PTO for first year increases with tenureIf you could be the right candidate for our team, please apply, you will receive an email for additional application information. Once completed, we will contact you in one or two business days to discuss your application.

Keywords: Home Instead, Tyler , Home Care Coordinator, Other , Tyler, Texas

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