Patient Access Representative - Child/Family Counseling

Company: UT Health Science Center
Location: Tyler
Posted on: May 28, 2023

Job Description:

Job Summary:
The Patient Account Representative is responsible for providing outstanding customer service, ensuring a smooth orderly flow of every patient throughout their encounter. Position is responsible for providing superior clerical support to the healthcare team in all patient access areas by being timely and responsive to their needs and expectations in appointment scheduling, registration, collecting applicable time of service payments, admission of patients, and verifying patient's medical insurances.

Major Responsibilities / Duties / Critical Tasks:

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• Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every call.
  
• Responsible for contacting all insurance companies and/or patients regarding delinquent physician and/or hospital accounts and attempts to obtain payment.
  
• Responsible for ensuring that all correspondence, denial, and/or re-bills are done in a timely manner.
  
• Performs patient appointment scheduling, registration, insurance verification, check-in, and check-out procedures with the goal of 100% accuracy. This includes pre-certifications and referral authorizations.
  
• Collects applicable co-payments, deductibles, and other fees for services rendered. Refers patients to available hospital, community, and state assistance programs as applicable.
  
• Keeps up to date on billing requirements of third-party payors, Medicare, Medicaid, and communicates information to other areas involved.
  
• Adheres to internal control established for the department.
  
• Other duties as assigned.
  

Keywords: UT Health Science Center, Tyler , Patient Access Representative - Child/Family Counseling, Other , Tyler, Texas