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Client Care Specialist

Company: The Legacy Lawyers, P.C.
Location: Tyler
Posted on: May 26, 2023

Job Description:

Position: Client Care SpecialistCompany: The Legacy Lawyers, P.C.Culture: "America First Patriots"Compensation: $19.19/Hour (Full Time)Location: Tyler TX Office (No Remote)Hours: Monday - Friday, 10:00 AM to 7:00 PMWe see every day as one more chance to create a lifelong difference in the lives of our clients. We are a fast growing high-conflict estate, trust, and conservatorship litigation law firm based in California. We believe in leading through our values centered on God, Family and Country.We believe in building relationships, getting stuff done, brightening each other's work spaces, integrity and serving our clients with the best care and dedication possible while maintaining our own personal sense of honor, dignity, and pride in our work.As a Client Care Specialist, you are an important point of contact between the firm and its clients. You will manage our "MyCase" client portal platform. You will help onboard, guide and offboard our clients. You will also handle client service-related inquiries by phone, email, and traditional mail. All while maintaining client records, addressing client inquiries, and providing technical support and assistance.Your Essential Duties and Responsibilities

Ensure a positive and professional client-based service experienceOnboard and offboard clients onto the MyCase Client PortalTeach clients to use the MyCase Client PortalBuild positive relationships by checking in regularly with clients and following up on active processesIdentify potential client service concerns and facilitate proactive and intervening stepsHandle client inquiries by explaining policies and step-by-step procedures in a manner that is well receivedResolve client complaints, or direct them to relevant departments in a timely mannerManage the firm's reputation management systemRemind and prepare clients of upcoming hearingsRecommend service improvements based on client feedbackData entryOversee biweekly invoices and statementsReceive, process, and record payments and refundsCoordinate with other departments on client care-related mattersQualifications
High school diploma or GED (A.A. degree or higher preferred)Ability to work independently and as a part of a teamSelf-motivated, highly organized, and detail-orientedStrong verbal and written communication skillsAbility to multitask and meet deadlines in a fast-paced office environmentComputer skills including proficiency in Google SuiteExcellent interpersonal skillsPleasant, upbeat, and engaging personalityExceptional ability to provide professional, efficient, and friendly client care servicesAdvanced ability to provide technical support over the telephone, resolve issues, and recommend improvementsOpen and close casesBenefits
Gold-level medical, dental, and vision insuranceLife insuranceSimple IRA retirement plan (firm matches your contribution up to 3% of your salary)10 days paid vacation7 paid holidays3 paid sick daysPowered by JazzHR

Keywords: The Legacy Lawyers, P.C., Tyler , Client Care Specialist, Other , Tyler, Texas

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