Member Services Representative, Fitness Center, PRN

Company: Ardent Health Services
Location: Tyler
Posted on: January 27, 2023

Job Description:

Overview

Join our UT Health Rehab team as an evening shift, Tuesday & Thursday, PRN Member Services Representative!

Advancing Healthcare Together - The Future of Healthcare is in East Texas

Why UT Health East Texas?

Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.

Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone's life and change the course of healthcare.

Our Place. Tyler, TX is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.

Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.

POSITION SUMMARY

The front desk receptionist is responsible for ensuring that all members, patients and guests receive a warm welcome when visiting or calling upon the facility. In addition, this person is responsible for ensuring appropriate access privileges for users, providing accurate program and service information, and facilitating membership sign up and account service.

Responsibilities

DUTIES, ACCOUNTAILITIES AND RESPONSIBILITIES including the following:

• Greets each guest entering the facility, while creating reliable positive and professional impressions of the facility
• Facilitates appropriate access privileges for facility members, patients and guests
• Answers all incoming phones calls in a polite and professional manner ensuring that caller's needs are met
• Upholds facility rules and regulations to maintain a safe and pleasing environment for all users
• Accurately process point of sale transactions and member payments
• Accurately responds to inquires regarding facility memberships, programs and services as well as other organization departments
• Independently performs membership sales and services to new and existing memberships ensuring accurate completion of all appropriate paperwork
• Performs basic operational office and clerical tasks
• Attends all regularly scheduled staff meetings and participates in required training
  SUPERVISION:
  
  None
  
  Qualifications
  
  QUALIFICATIONS/REQUIREMENTS:
  
  Education:
  
  High school diploma or equivalent required
  
  Experience:
  
  1-2 years of experience in a customer service role preferred
  
  Skills:
  
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Knowledge of basic computer skills
  • Conflict resolution skills
  • Business math skills
    
    PHYSICAL REQUIREMENTS:
    
    
    • Ability to lift/carry 25 pounds or more
    • Ability to assist with/perform CPR, first aid, or rescue procedures until EMS arrives
    • Frequent bending, stooping, crouching, walking, pushing, pulling, and standing
    • Ability to sit in chair to perform data input
      
      ENVIRONMENTAL CONDITIONS:
      
      • Handles emergency crisis situations and may perform emergency care.
      • Work is performed under moderate noise conditions
      • Subjected to irregular hours
      • Fast paced environment
      • Subject to many interruptions
        
        BEHAVIORAL STANDARDS:
        
        Service
        
        • Patient Centered Customer Service: Genuinely care about people.
        • Cultivate a compassionate environment: Changing lives for the better together.
          Quality
          
          • Clinical and Operational Excellence: A relentless drive to be the best.
          • Holistic Approach: Think and act for the benefit of the whole.
            People
            
            • Promote a collaborative environment: Build effective working relationships with others.
            • Identify and Develop Talent: Prepare others to deliver excellence.
              Financial
              
              • Business Acumen: Know, own and drive our business.
              • Continually Simplify and Improve: Work to make everything as efficient as possible.
                Growth
                
                • Foster Innovation: Seek and apply leading edge solutions.
                • Set Clear Direction: Tell others where you are going, how to get there and why.
                  
                  Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.
                  
                  UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).

Keywords: Ardent Health Services, Tyler , Member Services Representative, Fitness Center, PRN, Other , Tyler, Texas