Customer Service - Banking Representative

Company: Concentrix
Location: Jacksonville
Posted on: January 22, 2023

Job Description:

Job Title:

Customer Service - Banking Representative

Job Description

The Advisor II, Customer Service position interfaces with customers via inbound calls. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

**Title** : Customer Service - Banking Representative

**Location:** On Site (806 Willow Creek Drive, Jacksonville, TX 75766)

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the worlds best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Banking Representatives. This is a great opportunity for you to build a financial services career.

**What will you do in this role?**

As a Customer Service Advisor on our Team at Concentrix, you will:

+ Inbound customer support

+ Listen to customers, understand their needs, and resolve customer issues

+ Maintain broad knowledge of client products and/or services

+ Clarify customer requirements; probe for understanding; use decision-support tools and resources

**Who You Are:**

As a Customer Service Advisor your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

+ A high school diploma, with six plus months of customer service experience preferred.

+ Live within 50 mile radius of the Jacksonville, TX site.

+ The natural instinct to multitask, be flexible, and are able to adapt to changes.

+ The passion for being a team player.

+ Strong computer navigation skills and PC knowledge.

**Whats in it for you?**

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

+ The opportunity to work with a great team located On Site in our Jacksonville, TX location.

+ Monthly Rewards and Recognition Celebrations

+ Paid training

+ US Full benefits 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member.

+ The opportunity to shine in and grow your career with clear paths for development we invest in you!

**Together, lets do something great!**

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you! Apply today and find out why 270,000+ people

around the globe choose to call Concentrix home.

We are proudly one team, one company, One Concentrix and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin, disability, or

status as a protected veteran.

**Learn more:**

**U.S.**

Concentrixon Facebook - Concentrix on Instagram -www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Location:

USA, Jacksonville, TX

Language Requirements:

Time Type:

Full time

**Mission:**

**We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.**

**About Concentrix:**

**Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!**

**Company Overview:**

**In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people.**

Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.

Keywords: Concentrix, Tyler , Customer Service - Banking Representative, Other , Jacksonville, Texas