Rep, PS II (Phleb)
Company: Quest Diagnostics
Posted on: November 22, 2022
Represents -the face of our company to patients who come to
Quest Diagnostics, both as part of their health routine or for
insights into life-defining health decisions. The PSR II draws
quality blood samples from patients and prepares those specimens
for lab testing while following established practices and
procedures. The PSR II has direct contact with patients and creates
an atmosphere of trust and confidence while explaining procedures
to patients and drawing blood specimens in a skillful, -safe -and
accurate manner. The PSR II will demonstrate Quest Leadership
Behaviors while focusing on process excellence skills and
sensitivity to confidentiality and accuracy to patient information.
Successful applicants may be assigned to a doctors office, a
patient service center, in a house call environment, long-term care
or as business needs dictate.
Collect specimens according to established procedures. - This
includes, but not limited -to -drug screens, biometric screening
and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written
and electronic orders by utilizing lab technology systems or
directory of services.
Responsible for completing all data entry requirements accurately
including data entry of patient registration; entry of test order
from requisition or pulling order from database; managing Standing
Enter billing information and collect payments when required,
including the safeguarding of assets and credit card
Data entry and processing specimens -including labeling,
centrifuging, splitting, and freezing specimens as required by test
Perform departmental-related clerical duties when assigned such as
data entry, inventory, stock supplies, and answer phones when
Read, understand and comply with departmental policies, protocols
and procedures: (i.e. -Procedure Manuals, Safety Manual, Compliance
Manual, Automobile Policies and Procedures, Employee Handbook,
Quality Assurance Manual); and ensure that all staff members follow
Perform verification of patient demographic info/initials including
patient signature post-venipuncture to verify tubes were labeled in
their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and
Maintain all appropriate phlebotomy logs in a timely manner and
based on frequency, such as maintenance logs and temperature
Complete training courses and keep -up-to-date -with the latest
Travel to Territory Manager meeting if held off-site or off normal
Participate on special projects and teams.
Stay up to date on company communications and assist with the
distribution of technical information to the work group.
Perform Point of Care (POC) testing at those sites where needed and
the complete training/competency evaluations per Standing Operating
With appropriate training, act as mentor and resource for new
employees, assisting with transition into the PSC work environment
and the familiarity with established procedures.
Assist with periodic inventory counts, report shortages and
problems to group leader or supervisor as they occur.
Assist with the preparation of schedules for the assigned workgroup
Communicate professionally with clients to resolve or refer, and
document problems, prepare problem documentation and report
critical issues as they occur.
Ensure staff is following all safety precautions by wearing a
clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs for phlebotomy
services in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair, takes
appropriate action to advise Group Leader or Supervisor of required
repairs and maintenance.
Will be required to act as a coach, mentor, -instructor -and
resource advisor for new employees, as well as be the point of
contact to staff on-site and provide regular input to the group
lead or supervisor.
Required -Work Experience:
Three years phlebotomy experience required, inclusive of pediatric,
geriatric, -and capillary collections.
Keyboard/data entry experience.
Flexible and available based on staffing needs, which includes
weekends, holidays, on-call -and overtime.
Must have reliable transportation, valid drivers license, and clean
driving record, if applicable.
Travel and flexible hours required to work multiple locations and
required to cover at Patient Service Center/Mobile/Long-Term
Care/In-Office Phlebotomy locations with minimal notice.
Preferred Work Experience:
Minimum 2 years in a Patient Service Center environment
Customer service in a retail or service environment preferred
Physical and Mental Requirements:
Lift light to moderately heavy objects. - The normal performance of
duties may require lifting and carrying objects. - Objects in the
weight range of 1 to 15 pounds are lifted and carried frequently;
objects in the weight range of 16 to 25 pounds are lifted and
carried occasionally and objects in the weight range of 26 to 40
pounds are seldom lifted and carried. - Objects exceeding 41 pounds
are not to be lifted or carried without assistance.
Must be able to sit or stand for long periods of time; requires
long hours of eye and hand coordination.
Must be able to perform repetitive tasks with dominant hand
frequently to constantly throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Committed to all Quest Diagnostics Policies & Procedures including
Company dress code, Employee Health & Safety, and Quest Diagnostics
Everyday Excellence Guiding Principles.
Ability to provide quality, error-free work in a fast-paced
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric
Must demonstrate Superior Customer Focus; ability to communicate
openly and transparently with peers, -supervisors -and patients;
ability to accelerate and embrace change throughout Quest; and
Knowledge of our business.
Capable of handling multiple priorities in a -high-volume
Must be able to make decisions based on established procedures and
exercise good judgment
High School Diploma or Equivalent(Required)
Phlebotomy certification (required in certain states, e.g.
California, Nevada, Washington and Louisiana)
Keywords: Quest Diagnostics, Tyler , Rep, PS II (Phleb), Other , Huntington, Texas
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