BBT I - Field Service

Company: Altice USA
Location: Tyler
Posted on: August 4, 2022

Job Description:

Overview:
We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities:
As a Field Service Technician, youre our tech savvy brand ambassador. Youll be responsible for providing the highest level of service to our clients through installations, changes, repairs, and disconnections of cable services, including video, data, and telephone. As the face of AUSA in our customers home, youll troubleshoot any issues and educate them on new and existing products and services to benefit their experience. Why Join our Team?As a Field Service Technician at Altice USA, we will provide you with resources and training necessary to learn skills that can grow into a rewarding career. In addition, we provide competitive perks and benefits, such as: career progression opportunities, paid vacation and sick time, an employee product discount (if residing in the footprint), health insurance on day 1, tuition reimbursement, and 401(k) with company matching funds!ResponsibilitiesProvides high quality internal and external customer service; role modeling AUSAs valuesInstalls, tests, and troubleshoots AUSA products and services, including video, data, and telephone Utilizes network tools and troubleshooting knowledge to resolve network problemsResolves issues at installation and on scheduled service calls Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing proceduresDetermines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional productsResolves or escalates customer complaints, as appropriateUses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicleMeets scheduled appointment windowsCompletes work orders and other documentation on paper and/or by mobile deviceRepresents Company to collect payments and equipment; secures appropriate customer signaturesMaintains network integrity through preventive maintenance and home certifications.Adheres to established maintenance windows for all outagesUses small hand tools, power tools, meters, and other equipmentMaintains and secures Company truck and equipmentWorks on regularly scheduled days, as well as possible unscheduled time if the need existsWhen applicable, rearranging, and reconnecting fiber optic service drops at pole, underground or building terminalsPerforms other duties as assigned

Qualifications:
High School Diploma or equivalentAbility to communicate in person and by telephoneVision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wiresHand and finger dexterity to carry and to use tools and equipment as necessaryAbility to work while standing 50 - 70% of the timeAbility to use any equipment in a safe manner, in accordance with company, industry and regulatory standardsAbility to safely lift 75 poundsAbility to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available.Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds including tools) as neededAbility to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twistingAbility to drive Company vehicle in a safe and responsible manner - must have a valid Driver's License in good standingKnowledge of basic mathematicsKnowledge of basic electronicsSkill in using a Windows-based computerAbility to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)Ability to prioritize and organize effectivelyAbility to work independently and with othersAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Keywords: Altice USA, Tyler , BBT I - Field Service, Other , Tyler, Texas