Customer Service or Sales - Bilingual Spanish

Company: Progressive Insurance
Location: Tyler
Posted on: June 21, 2022

Job Description:

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Texas. Job opportunities Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling Bilingual Customer Service Representatives support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviewswhile offering additional products Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional products Must-have qualifications Two years of post-secondary education or higher Instead of the above, two years of relevant work experience Sales only: Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) Fluent in Spanish and English (speak and read) Training starts:July and August Schedule:Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements Designated workspace free from noise and other distractions Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) All Progressive hardware you receive needs to be connected to a surge protector High-speed internet access is at your expense unless otherwise required by law Compensation $16.85-$19.65/hourdepending on experience Gainshare bonus up to 16% of your eligible earnings based on company performance An additional 10% when you work evening or weekend hours Additional incentive if you have a Property & Casualty license Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness& mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Equal Opportunity Employer

Keywords: Progressive Insurance, Tyler , Customer Service or Sales - Bilingual Spanish, Other , Tyler, Texas