Teller I (Part-Time)
Company: Southside Bank
Location: Tyler
Posted on: May 14, 2022
Job Description:
Job DescriptionPosition Title: Teller IExempt Status:
Non-Exempt, Part-Time Reports to: Branch ManagerBranch:Tyler Hwy
64Summary of the Job: To create a memorable experience that
delivers consistent and value-added services dedicated to
developing lasting customer relationships. Provide teller services
including processing transactions such as deposits, withdrawals,
cashing checks, and completing change orders with accuracy. Utilize
knowledge and judgment to assure the validity of transactions
processed, referring questionable items to an Assistant Branch
Manager or above. Maintain a professional appearance in both dress
and behavior. Essential Functions:Customer Service
- Perform Southside Bank's customer service standards with each
customer interaction
- Consistently perform with accuracy and efficiency to build
customer confidence and trust.
- Meets or exceeds all operational and sales goals determined by
retail management to include balancing, and attendance and others
as applicable.
- Complete customer thank you calls and follow up of problem
resolution as directed by management.
- Know the products and services offered by the Bank with the
ability to recall and explain key benefits to the customer.
- Recognize each customer transaction as a cross-sell
opportunity. Identify and respond to the needs of new and potential
customer by listening and clarifying their needs. Direct customers
as needed to other Southside departments
- Maintain the security and confidentiality of pertinent
information and records
- Accurately communicate account information to customers
Operational Excellence
- Understand and agree to abide by the policies and procedures
established at Southside Bank.
- Follows established policies and procedures to avoid fraudulent
activity (verify identification, review account history and
recourse, etc.)
- Follows compliance procedures and verifies accuracy of
reporting applicable transactions such as CTRs, SARs, monetary
logs, and Reg CC holds.
- Maintain cash drawer limits and responsible for meeting the
balancing standards of the cash drawer on a daily basis, working in
accordance with the Teller Over/Short Policies. Ensure that all
cash outages are reported to management.
- Accept and verify customer deposits
- Cash checks and process less cash transactions within
authorized limits; obtain supervisor's approval to process
transactions which exceed authorized limits.
- Perform special services as requested by customers, such as
selling official checks, process cash advances and loan payments,
completion of stop payments and cardholder claim statements and
redeem savings bonds with accuracy.
- Responsible for complying with audit policies and procedures as
they pertain to this position.
- Perform duties in compliance with applicable laws and
regulations, including but not limited to the Bank Secrecy Act
(BSA) and related anti-money laundering laws, and in accordance
with the Bank's Information Security Program.
- Must comply with all applicable laws and regulations. Team
Relations
- Maintain a positive and caring atmosphere for customers and
employees consistent with the Southside Bank's mission and
philosophy.
- Contribute to a positive team environment with peers in and out
of the branch
- Continue professional development through training, seminars,
membership in professional associations, as applicable.
- Assist with opening and closing duties
- Perform additional duties as assigned or directedAdditional
Functions:
- Participates in special projects as assigned.
- Understands and agrees to abide by the policies and procedures
established at Southside Bank.
- Must comply with all applicable laws and regulations.
- Performs duties in compliance with applicable laws and
regulations, including but not limited to the Bank Secrecy Act
(BSA) and related anti-money laundering laws, and in accordance
with the Bank's Information Security Program.
- Maintains a positive and caring atmosphere for customers and
employees consistent with the Southside Bank's mission and
philosophy.
- Provides enthusiastic, professional, and courteous service to
Southside Bank customers and employees.
- Maintains the security and confidentiality of pertinent
information and records.
- Continues professional development through training, seminars,
membership in professional associations, as applicable.
- Performs additional duties as assigned or directed.Required
Education/Experience
- High School Graduate or the equivalent required.
- Minimum 6 months cash handling or customer service experience
preferred.
- Proficient in typing, 10-key calculator and data entry.
- Excellent oral and written communication skills.
- Completion and comprehension of the following Southside Bank
instructor led classes:
- New Employee Orientation
- Teller Training, Teller Advanced and Professional Teller
Physical Activity/Dexterity:
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Sedentary physical activity performing non-strenuous daily
activities of an administrative nature.
- Manual dexterity sufficient to reach/handle items and work with
fingers. Works with fingers and perceives attributes of objects and
materials. Physical Environment Demands:
- Must be able to remain in a stationary position for 75% of the
time.
- Constantly operates a computer and other office productivity
machinery, such as a computer, scanner, computer printer, etc.
- The person in this position needs to frequently move about
inside the branch location to assist customer's transactions,
access different machinery, process cash, etc.
- Constantly positions self to maintain computers in the branch,
including under the desks or in a different area of the
branch.
- This person must be able to detect, recognize, and identify
customers as they begin assisting them.
- Must be able to transport 25 pounds of coin a distance of 5-25
feet from a work station to the vault, up to five times a day,
depending on how much coin is delivered that day.
- Motor branches – employee must transport the cash from work
booth inside the branch.
- In-store branches – employee must transport the cash from the
coin machine to a bag which is moved to the vault. Working
Conditions/Environment:
- Well-lighted, heated and/or air-conditioned indoor office
setting with adequate ventilation.
- Moderate noise (e.g. business office with computers and
printers, light traffic).
- Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as part of their essential job functions cannot disclose
the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the
disclosure is (a) in response to a formal complaint or charge, (b)
in furtherance of an investigation, proceeding, hearing, or action,
including an investigation conducted by the employer, or (c)
consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)
Keywords: Southside Bank, Tyler , Teller I (Part-Time), Other , Tyler, Texas
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