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Front Desk (PRN)

Company: Exceptional Healthcare Inc.
Location: Tyler
Posted on: January 16, 2022

Job Description:

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties & Responsibilities

  • Greet all patients as they arrive in a friendly, courteous, and professional manner
  • Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
  • Document in the computer system all necessary demographic, insurance, and financial information
  • Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
  • Responsible for photocopying records and documents for billing purposes
  • Perform clerical duties, including mail delivery, faxing, copying, and scanning
  • Responsible for answering, screening, and directing incoming phone calls
  • Collect co-payments or other applicable financial payments
  • Facilitate daily deposits and perform cash reconciliations
  • Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
  • Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
  • Document patient volumes for the previous day
  • Maintain and compile reports and informational packets for distribution
  • Perform any job related to the registration process
  • Perform other duties as assigned

    Safety/Infection Control
    • Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety, and hazardous materials

      Performance Improvement Customer Service
      • Participate in performance improvement activities as necessary
      • Maintain confidentiality of patient-related issues and adhere to all HIPAA rules and regulations.
      • Demonstrate effective interpersonal skills
      • Treat all patients, visitors, and staff members fairly and with respect
      • Utilize effective communication methods and skills
      • Explain all procedures, treatments, and care while remaining aware of language barriers
      • Able to perform care in a non-judgmental manner and recognize discrepancies between patient and personal beliefs

        Emergency Center Policy
        • Ensure personal appearance is business casual and professional at all times
        • Responsible for wearing Emergency Center identification at all times
        • Attend all Emergency Center required meetings and in-service education
        • Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
        • Compliance with attendance standards
        • Demonstrate flexibility when changes in assignments are necessary


          • High school diploma or equivalent
          • 1-3 years office experience in a health care setting preferred
          • Previous customer service experience preferred
          • Must be able to effectively communicate with customers both in person and over the telephone
          • Must have an understanding of basic medical terminology
          • Basic computer skills


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Keywords: Exceptional Healthcare Inc., Tyler , Front Desk (PRN), Other , Tyler, Texas

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