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Customer Service Representative

Company: Wastequip
Location: Tyler
Posted on: January 13, 2022

Job Description:

Essential Duties and Responsibilities

  • The primary focus of the customer service representative (CSR) is to ensure that all customer's needs and concerns are addressed satisfactorily and in a timely fashion.
  • Provides general and technical information about products and services to current and potential customers.
  • Takes product and service order information and determines charges based on a pre-determined pricing and discount structure.
  • Listens and responds to customer questions and concerns; in the event the CSR is not able to meet the customer's needs, refers the customer to the Customer Service Manager to resolve the situation.
  • Records special details of transactions and makes notes on the customer's account regarding special instructions and/or non-standard orders (i.e., material used, shipping instructions, billing requests, etc.).
  • May help to generate sales leads by making outbound telephone calls to current and potential customers.
  • In the event a customer experiences a product failure in the field, the CSR may provide basic troubleshooting assistance to resolve the issue.
  • May attend trade shows, customer open houses or other functions to help promote the company's products and brand image.
  • Serves a communication bridge between the end user/customer and the production facility staff; resolves minor related issues if they arise.
  • Performs other duties as designated by the Customer Service Manager.
  • No Supervisory responsibilities are generally required for this position.

    Education and Experience

    • High school or equivalent required.
    • Completion of an associate or bachelor degree in business preferred.
    • 2-3 years of previous sales/customer service experience is strongly preferred.

      Other Knowledge, Skills or Abilities Required

      • Must be able to maintain accurate records and perform basic mathematical operations.
      • Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
      • Must be mechanically inclined.
      • Must have excellent written and oral communications skills.
      • Must be able to multi-task and function effectively in a shared office/call center setting.
      • Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.

Keywords: Wastequip, Tyler , Customer Service Representative, Other , Tyler, Texas

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