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Dealer Contact-Temporary Position

Company: Hyster-Yale Group
Location: Tyler
Posted on: November 22, 2021

Job Description:

Job Title Dealer Contact-Temporary Position Job Family Job Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Contact-Temporary located in Tyler, TX. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years. T he Dealer Contact (Temporary) Primary Purpose is: Assist all dealers in all parts order related concerns including parts identification, ordering, expediting, tracking, etc. Coordinates between dealers and various parts departments in areas regarding parts returns, core returns, parts claims, invoicing, credits, etc. This position has the ability to communicate by adapting effortlessly to various cultures and tendencies. Position is the prime point of image projection and responsiveness for the distribution chain and is critical to customer satisfaction. Further required to motivate other Company resources and redirect resources toward aggressive and often at premium resolution expense. Incumbent must possess interpersonal skills to overcome objections and be able to change the minds and direction of others. T he Successful Dealer Contact (Temporary) Will Provide the Following Key Accountabilities:

  • Assist all dealers in part identification issues
  • Assist all dealers in expediting backordered parts.
  • Assist all dealers in determining order status by utilizing various logistic tools available providing tracking/proof of delivery information.
  • Addressing quality issues set forth by dealers, end users, and various other company personnel worldwide by researching prints, GA drawings, ECN's, engineering lists, and VASP list. This entails working closely with warehouse inspectors, Engineers, and Quality Assurance.
  • Monitor, track, and expedite status of Red Alert and TCS level orders.
  • Procuring service grams, illustrations, MSDS sheets, kit breakdowns, assembly information, and merchandising program information.
  • Assist Dealers with parts/core return problems and credit memos. The Dealer Contact (Temporary) Must Meet the Following Minimum Qualifications:
    • BS Degree or 3-5 years Industry Experience
    • 1-3 years Commensurate Experience
    • Data Analysis/Problem Solving Skills
    • Excellent Communication/Customer Service Skills
    • Parts/Service Manual Knowledge & Print Reading Skills
    • Familiarity with telematics industry Additional Information: This position is at times extremely stressful due to multiple competing interests and priorities from various sources. Department has the greatest amount of dealer contact in the Aftermarket & directly effects the sale of units. To maximize efficiency, this position has to adapt to different dealer cultures across industries instantaneously while providing the best customer service in the industry. Job ID 0029 Employment Type Full time Work Hours 40 Travel Required Primary Location HYG US Tyler, TX Address 4912 Hightech Drive Zip Code 75703 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled

Keywords: Hyster-Yale Group, Tyler , Dealer Contact-Temporary Position, Other , Tyler, Texas

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