Call Center Team Lead
Company: ROI Solutions
Posted on: November 22, 2021
Team Leader/Supervisor - Call Center
Look for full-time employees only.
We are now offering work from home!! Must be in the Utah or Montana
We are in the People Business. What does that mean? It means we are
constantly on the hunt for more of the best and brightest
personalities to join our dynamic team. We think when it comes to
customer service our agents should radiate our outgoing, friendly
can-do attitudes. For the right person, that smile in their voice
comes naturally. Sound like you? We want to speak with you!
ROI Solutions is a great place to be.....
Full-Time Hours (Not hiring for part-time)
Work from Home
Competitive compensation with + commissions
Benefits, Health and Dental
Free lunch or food provided one day a week
Competitions and giveaways
Positive work environment
Structured advancement plan
Certified Partner of dailypay- WE PAY DAILY
Maintain a high quality score.
Offer world class customer service.
Show up as scheduled.
Partner with customer on resolving their issue
Team mentoring & coaching individual associates
Daily Reporting and data entry
Continuously contribute towards process improvement
Desire to lead and take on responsibility
Understand how to coach and performance manage an agent.
Ability to operate multiple software platforms
Ability to go above and beyond
Attention to details
Customer service experience
General computer skills, M/S Office. Email, etc.
Spanish speaking a plus
Offices located in Lindon and American Fork, Utah
ROI Solutions is a leader in BPO/Call Center Management that hires
inbound and outbound call center agents that provide support for
over 55 major companies worldwide. We are looking to fill a variety
of shifts and positions that service some of our most important
clients Monday-Sunday! If you need an employer that can fit a
schedule into your lifestyle needs and you're an excellent
communicator on the phone, with a customer service first mindset
then we would love for you to join our growing elite team.
We have positions that are Entry-Level, sales, technology and
customer service. We are looking for team members that have
experience in Call Center, Contact Center, Customer Service, Client
Service, Customer Care, Tech Support, Help Desk Support, Inbound
Sales, Web Chat, Sales and Service Calls, Technical Support,
Business to Business inside-Sales, Account Management, or
Related keywords: customer service representative, customer
service, call center, remote work from home, call center
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
8 hour shift
High school or equivalent (Required)
Call Center Leadership: 1 year (Preferred)
Temporarily due to COVID-19
Work Location: Multiple Locations
Required qualifications: At least high school diploma or equivalent
Able to work from home
Access to personal devices for work: computer
Legally authorized to work in the United States
Preferred qualifications: Management skills: supervising
1+ year of experience in the customer service industry
Management skills: hiring and onboarding
Management skills: conducting performance reviews
Keywords: ROI Solutions, Tyler , Call Center Team Lead, Other , Alba, Texas
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