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Front Desk

Company: U.S. Dermatology Partners
Location: Tyler
Posted on: November 19, 2021

Job Description:

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.Duties and Responsibilities

  • Maintains office procedures and assists with administrative tasks.
  • Answers central telephone system and directs calls accordingly.
  • Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
  • Operates office machines and computers as required to ensure patients are processed correctly and effectively.
  • Duplicates and distributes materials as necessary.
  • Composes, types and edits correspondence, reports, memoranda and other material.
  • Assists patients with the use of the practice / clinic facilities or services.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Education, Licensure & Certification Requirements
    • High School or GEDExperience Requirements
      • One (1)+ year of retail or clinical front desk experience, preferredKnowledge, Skills and Abilities Requirements
        • Detail oriented, professional attitude, reliable
        • Management and organizational skills to support the leadership of this function
        • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
        • Interpersonal skills to support customer service, functional, and team mate support needs
          • Able to communicate effectively in English, both verbally and in writing
          • Mathematical and/or analytical ability for basic to intermediate problem solving
          • Basic to intermediate computer operation
            • Proficiency with Microsoft Excel, Word, and Outlook
            • Specialty knowledge of systems relating to job function
            • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSupervisory Responsibilities:
              • This position has no supervisory responsibilities.

Keywords: U.S. Dermatology Partners, Tyler , Front Desk, Other , Tyler, Texas

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