Credentialed Trainer Senior

Company: Christus Health
Location: Tyler
Posted on: October 12, 2021

Job Description:

Description

Summary:

• The Credentialed Trainer Senior (CT Sr) works closely with the Training Logistics Coordinators to manage training schedules, shift assignments, and support coverage.
• The CT Sr mentors Credentialed Trainers in quality training delivery, standard operating processes, and reinforce expectations as needed.
• The CT Sr advocates for the CT needs by communicating with TLCs, Principal Trainers, and Training Managers.
• The CT Sr is responsible for spot-checking curriculum and reporting gaps or any need for updates.
• The CT Sr is responsible for classroom (physical and virtual) readiness and maintenance.
• The CT Sr conducts training and provides support as needed and develops curriculum under the guidance of the PT.
• The CT Sr monitors cues to ensure tickets assigned to the Training Team are appropriately assigned and managed in a timely manner.
• The CT Sr supports the TLCs in LMS management including upload, registration, roster management, transcript integrity, and reporting.

Major Responsibilities:

Training:

• Helps plan, organize and deliver training for Epic andintegrated applications
• Helps plan, organize and deliver support for end users and CTs
• Responsible for training room readiness (physical and virtual), maintenance and orientation for CTs

Master Navigation:

• LMS, ServiceNow, Shifts, Teams, Sharepoint Epic and Microsoft Suites
• Other duties as assigned

Requirements:

• Associates degree or relative experience.
• Minimum 2 years experience in education.
• Credentialing Certificate in one or more application.
• Proficient in Microsoft applications including Sharepoint, Teams, Visio, Word, Excel and Power Point.
• Excellent communication, organizational and customer service skills. Warm and approachable, flexible, provides a calm and reassuring presence. Strong under pressure, quick learner. Ability to multi-task and work as a team member. Ability to adjust to and implement change; ability to analyze problems and identify solutions.
• Excellent documentation. Strong problem solving skills. Very strong customer service skills. Ability to adapt to and effectively perform work functions in emergency and high stress situations is a plus.
• Use of classroom projectors and equipment and virtual training tools. is preferred.
  

Work Type: 

Full Time

Keywords: Christus Health, Tyler , Credentialed Trainer Senior, Other , Tyler, Texas