Patient Representative Senior - Herrington Ornelas Health Park Clinic

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.May assist with various duties within the clinic.Verifies insurance benefits and assists with referrals.Collects payments and prepares cash for deposits.

• Financial:Responsible for determining, collecting and posting co-pays and deductibles; for addressing prior balances and establishing payment plans as directed by policy and procedure; for directing patients to appropriate financial counselors as needed; for ensuring accuracy in daily reconciliation/cash management processes for site/unit
• Safety:Responsible for prevention of injury or harm to self; for ensuring safe work environments for others
• Policy Development:Assist Supervisor/Manager/Associate Director/Director in determining clinic specific policies related to front end operations
• Decision Making:Decision will require knowledge and understanding of system policies; assists leadership as needed
• Problem Solving:Reviews material to see if necessary information is on hand and is accurate. Assists other employees and/or patients with problems, as needed.

Requirements:

• High school diploma or equivalent
• Three or more years of experience in a health care organization
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
• Excellent interpersonal and communication skills and good math knowledge essential
• Knowledge of managed care preferred
• Some College preferred
• ICD9 and CPT coding (advanced skills) preferred
• Experience with charge posting or collections preferred