TylerRecruiter Since 2001
the smart solution for Tyler jobs

Customer Service Representative

Company: i3 Verticals, Inc.
Location: Sulphur Springs
Posted on: June 11, 2021

Job Description:

JOB TITLE: Customer Service Representative (Software Support)

DEPARTMENT: NET Data - Software Support

REPORTS TO: Director, Software Support

JOB LOCATION: Sulphur Springs, TX

TRAVEL: Required

SUMMARY OF POSITION:

The Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email or other forms of written communication. In all interactions with the customer, the Customer Service Representative must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company either positively or negatively, so a great Customer Service Representative must add value to the organization.

The Customer Service Representative should provide a skilled problem solver ability. They should be an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem, while maintaining a calm and professional interaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide customer support and training for software applications, system hardware, and other troubleshooting both remotely and onsite, as needed
  • Responsible for notifying users and customers regarding the status of any outstanding issues
  • Monitor, update, and track issues within multiple ticketing systems
  • Create, maintain, or follow technical documentation on information systems and software application issues
  • Review and edit any new documentation for users, while assisting to keep existing documents up to date
  • Knowledge and enforcement of business security compliance and standards
  • Maintain technical knowledge by attending educational events and trainings
  • Adhere to all company policies and security standards
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with the customer
  • Work directly with developers to resolve issues and create or improve functionality of the products
  • Conduct extensive data conversion validation & program testing for quality assurance
  • Provide in depth knowledge of products to potential customers during demonstration of product either remotely or onsite

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • High School diploma or equivalent
  • Working knowledge of Microsoft Word and Excel
  • Must be able to travel
  • Highly motivated and demonstrate initiative, self-discipline, a positive attitude, and attention to detail
  • Ability to manage multiple high priority initiatives
  • Excellent verbal and written communication skills
  • Detail-oriented and organizational skills

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Strong communication and team collaboration skills both verbal and written
  • Demonstrate excellent customer service
  • Ability to adapt to changing business processes and technologies
  • Knowledge of remote assistance for troubleshooting issues
  • Working knowledge of IBM Power systems, Windows systems, and office applications
  • Proficient in troubleshooting of non-documented technical issues
  • Must be able to work independently as well as working in a team environment

Keywords: i3 Verticals, Inc., Tyler , Customer Service Representative, Other , Sulphur Springs, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Tyler RSS job feeds