Patient Services Rep, Hide-a-Way Clinic, Full-time, Days

Company: Ardent Health Services
Location: Tyler
Posted on: May 3, 2021

Job Description:

Advancing Healthcare Together - The Future of Healthcare is in East Texas

Why UT Health - East Texas?

Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.

Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone's life and change the course of healthcare.

Our Place. Lindale, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.

Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.

Our UT HealthHide-a-Way Clinic is seeking an experienced Patient Services Representatives. We are looking for your experience, knowledge and patient care skills where you will be responsible for:

What You Will Be Doing:

1. Patient check in/out, appointment scheduling, scanning and filing documents, and insurance verification.

2. Obtaining authorization, collecting payments and charge posting.

3. Faxing medical records requests and scheduling patients for injections at the hospital.

4. Other duties as assigned

So what experience are we looking for in our Patient Services Representatives?

Education:

• High School Diploma or equivalent

Experience:

• A minimum of 2 years' recent experience in a clinic or healthcare setting

• Outstanding customer service skills and desire to actively display those skills to create great connections with our customers, both external (guests) and internal (other team members and product lines)

• Intermediate knowledge of personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills required

• Intermediate knowledge of medical terminology

• Strong verbal and written communication skills

• Active listening skills

• Ability to type a minimum of 35 WPM corrected of errors

• Ability to operate office equipment effectively

• Organizational skills required with the ability to multitask and handle heavy volume of patient flow.

• Ability to work well with others

• Strong interpersonal communication and documentation skills

• Ability to work as a team player

• Good problem solving skills

• Strong time management skills

• Ability to think strategically and act tactically

• Ability to handle multiple tasks at the same time

• Ability to embrace the client relationship to guide decisions and actions

• Demonstrates good team work abilities

Certification and Licensure:

• None

Compliance Requirements

• Comply with regulatory requirements, guidelines, and policies

BEHAVIORAL STANDARDS:

Service

• Patient Centered Customer Service: Genuinely care about people.

• Cultivate a compassionate environment: Changing lives for the better together

Quality

• Clinical and Operational Excellence: A relentless drive to be the best.

• Holistic Approach: Think and act for the benefit of the whole.

People

• Promote a collaborative environment: Build effective working relationships with others.

• Identify and Develop Talent: Prepare others to deliver excellence.

Financial

• Business Acumen: Know, own and drive our business.

• Continually Simplify and Improve: Work to make everything as efficient as possible.

Growth

• Foster Innovation: Seek and apply leading edge solutions.

• Set Clear Direction: Tell others where you are going, how to get there and why.

PHYSICAL REQUIREMENTS:

• Ability to sit for long periods of time while completing work on a computer

• Ability to lift 10 or more pounds

• Ability to move throughout the workplace

Now that you read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.

UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).

Keywords: Ardent Health Services, Tyler , Patient Services Rep, Hide-a-Way Clinic, Full-time, Days, Other , Tyler, Texas