Epicor Operations Consultant
Company: ComTec Solutions
Location: Richardson
Posted on: January 9, 2026
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Job Description:
Description: At ComTec we conduct our day-to-day business around
4 Simple Core Values: Dedicated to our Employees Passionate about
the Customer Do the Right Thing Fire in the Belly If you would like
to be a part of bringing those values to life for our team and our
customers, please keep reading JOB SUMMARY: As a member of the
Enterprise Systems Group, you will deliver multiple software
implementations via consulting activities from kickoff to Go-Live,
on time, on budget and to the agreed scope, as well as provide
ongoing client support. REPORTS TO: Manager, Enterprise Systems
Group DIRECT REPORTS: None ESSENTIAL FUNCTIONS: · Be the trusted
advisor to clients on system configuration and implementation,
using Epicor’s signature methodology for problem identification,
implementation, documentation, testing and training · Communicate
with customer to determine needs, and contribute solution design as
well as overall business strategy · Interpret requirements data and
identify any gaps between current state of purchased modules and
desired functionality in future state · Manage project issues and
coordinate activities and schedules with both clients and internal
team members in order to resolve in an effective and timely manner
· Assist with generating quote specifications and proposal
generation · Ability to adhere to project timelines and meet
Service Level Agreement goals · Provide support for clients in a
help desk capacity and assist in troubleshooting application
questions · Provide on-site training and consulting for clients if
necessary ADDITIONAL RESPONSIBILITIES: · Maintain daily timesheet
and expense report entries and submit them accurately and timely ·
Other duties as required Requirements: TECHNICAL SKILLS: · High
level (Intermediate) of proficiency in MS Office and SharePoint ·
Experience (Intermediate) with ERP Solutions such as Infor Visual,
Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc. SOFT SKILLS
& ABILITIES: · Strong written and verbal communication skills ·
Pleasant and professional demeanor in all client and internal
communications · Ability to multitask · Intellectually resourceful
with sound judgment and effective decision-making abilities ·
Independent worker and able to work effectively on daily tasks
without direct supervision · Strong organization skills and ability
to operate efficiently throughout daily tasks · In general, owns
issues through resolution although understands when to escalate a
problem to another team member and whom to escalate to; accepts
escalated issues; and mentors when appropriate · Demonstrates
empathy with users and professionalism at all times · Work well
with clients at all levels · Operates with client satisfaction in
mind · Energy, enthusiasm and results-oriented · Strong
troubleshooting and analytical skills EDUCATION, EXPERIENCE, &
KNOWLEDGE: · Bachelor level degree or equivalent work experience ·
Minimum 5 years’ experience in a manufacturing environment with
solid exposure to an ERP software · Understanding of Manufacturing
Operations · Proven success in ERP software project implementation
and deployment across multi-business verticals WORK
ENVIRONMENT/PHYSICAL DEMANDS: · Use of computer and office
equipment · Ability to remain calm in stressful situations ·
Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS: · Ability to schedule for evening or
weekend work occasionally · Valid driver’s license in your state of
residence and reliable personal vehicle LOCATION : We are seeking
candidates based in or willing to relocate to the Rochester,
Syracuse, or Buffalo areas. Benefits: Competitive salary Relaxed
Company Culture Value Recognition and Rewards 9 paid holidays
Generous Vacation Allowance Health/Dental/Vision Insurance Life
Insurance and LT/ST Disability Birthday Paid time off Company 401K
Company laptop & Cell Phone Team Outings & Events Weekly Company
Meals Flexible Work/Life Balance Valued Compensation details:
75000-125000 Yearly Salary PI4578e240577b-25448-39404815
Keywords: ComTec Solutions, Tyler , Epicor Operations Consultant, IT / Software / Systems , Richardson, Texas
