Enterprise Support Account Manager

Company: Aditi Consulting
Location: Plano
Posted on: June 27, 2025

Job Description:

Payrate: $44.00 - $46.00/hr. Responsibilities: Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of mobile services Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive device adoption to ensure they are leveraging the solution to achieve full business value Develop a comprehensive understanding of typical business challenges faced by customers Serve as a customer advocate in influencing product roadmap and improvements Manage customer escalations and issue management and prioritization Manage Device Protection programs SC for Business Elite Manage performance metrics: CSAT, Renewal rate Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed Partner effectively with other groups within, including Sales, Product Management, Legal, and others Contribute to the whole unit’s success as a team player Requirements: 5 years of relevant work experience in customer success, consulting, post-sales technical account management and similar roles 3 years of experience and familiarity with Android smartphones from an enterprise standpoint, including Mobile Device Management and Knox. Bachelor’s Degree Previous Experience in working with complex, multi-divisional, multi-geographical customers Project management certification or previous on the job project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary Excellent problem-solving abilities and abilities to communicate clearly, both written and oral Excellent presentation skills and ability to speak to multiple audiences (i.e.: executive, business, technical) Driven, self-motivated, enthusiastic, and with a “can do” attitude Ability to influence decision-making in a rapidly changing environment Ability to work cross-functionally in a fast-paced environment Skills: Mobile device management (MDM) or Android smartphones solutions post-sales technical account management/Customer success Pay Transparency: The typical base pay for this role across the U.S. is: $44.00 - $46.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacypolicy). Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology including calls from an AI Voice Recruiter.

Keywords: Aditi Consulting, Tyler , Enterprise Support Account Manager, IT / Software / Systems , Plano, Texas