Desktop Support Consultant: Associate (HR Title: Desktop Support Technician)
Company: Southern Methodist University
Location: Dallas
Posted on: April 25, 2025
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Job Description:
Description
Hourly Range:
$28.21 per hour
About SMU
SMU's more than 12,000 diverse, high-achieving students come from
all 50 states and 80 countries to take advantage of the
University's small classes, hands-on research opportunities,
leadership development, community service, international study and
innovative programs. The University offers a strong foundation in
the humanities and sciences and undergraduate, graduate and
professional degree programs through eight schools.
Now in its second century of achievement, SMU is increasingly
recognized for the ways it supports students, faculty and alumni as
they become ethical leaders in their professions and communities.
Now in its second century of achievement, SMU is increasingly
recognized for the ways it supports students, faculty and alumni as
they become ethical leaders in their professions and communities.
The University's entrepreneurial spirit lives in people from every
academic discipline who see opportunities to create something new
in the world - and work hard to bring their innovations to life.
SMU's relationship with Dallas - the dynamic center of one of the
nation's fastest-growing regions - offers unique learning,
research, social and career opportunities that provide a launch pad
for our students, faculty and alumni to make a global impact. On
the most beautiful college campus in the country, SMU Mustangs are
energized by unbridled opportunities - from teaching, learning and
research to creativity, performance and athletic endeavor.
About the Position:
The Desktop Support Technician will be responsible for
troubleshooting and triaging computer hardware and software issues,
loading software, configuring computers, peripherals, and mobile
computing devices, and assisting customers (Faculty, Staff &
Students of the University) with technology questions or issues
concerning computers (both MAC and PC platforms), printers and
other technologies. This position is responsible for prioritizing
requests for assistance, providing documentation as needed for
customers on use of hardware and software, and consulting with
customers to help determine technology needs. The position also
provides emergency assistance with basic AV troubleshooting in
Classrooms.
This role is an on-campus, in-person position. The hours for this
position are 10:00am - 6:00pm, Monday - Friday.
Essential Functions:
Qualifications
Education and Experience:
A high school diploma, or equivalent, is required. A bachelor's
degree is preferred.
A minimum of three (3) years of experience is required. Previous
work experience in desktop computer installation and support for
Windows and Mac platforms and experience in customer service is
required.
Experience with current Microsoft and Apple OS and standard
applications and understanding of domain configurations, group
policies and client management solutions is strongly preferred.
Knowledge, Skills and Abilities:
Candidate must demonstrate strong interpersonal and verbal
communication skills, with the ability to communicate broadly
across the University and develop and maintain effective
relationships with a wide range of constituencies. Must also
demonstrate strong written communication skills.
Candidate must possess strong problem-solving skills with the
ability to identify and analyze problems, as well as devise
solutions. Must also have strong organizational, planning and time
management skills.
Candidate should possess the ability to learn new technologies and
apply knowledge in support of the organization and customers. Solid
knowledge of MS Office tools and applications is required.
Excellent troubleshooting skills needed.
Preferred certifications in Microsoft (windows, MOS) or Apple OS or
Applications (MCT, MP)
Physical and Environmental Demands:
April 22, 2025
EEO Statement:
SMU will not discriminate in any program or activity on the basis
of race, color, religion, national origin, sex, age, disability,
genetic information, veteran status, sexual orientation, or gender
identity and expression. The Executive Director for Access and
Equity/Title IX Coordinator is designated to handle inquiries
regarding nondiscrimination policies and may be reached at the
Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas,
TX 75205, 214-768-3601, accessequity@smu.edu.
Benefits:
SMU offers staff a broad, competitive array of health and related
benefits. In addition to traditional benefits such as health,
dental, and vision plans, SMU offers a wide range of wellness
programs to help attract, support, and retain our employees whose
work continues to make SMU an outstanding education and research
institution.
SMU is committed to providing an array of retirement programs that
benefit and protect you and your family throughout your working
years at SMU and, if you meet SMU's retirement eligibility
criteria, during your retirement years after you leave SMU.
The value of learning at SMU isn't just about preparing our
students for the future. Employees have access to a wide variety of
professional and personal development opportunities, including
tuition benefits.PandoLogic. Keywords: Help Desk Specialist,
Location: Dallas, TX - 75201 , PL: 597305580
Keywords: Southern Methodist University, Tyler , Desktop Support Consultant: Associate (HR Title: Desktop Support Technician), Human Resources , Dallas, Texas
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