Remote Customer Service Representative - Teladoc

Company: NexRep
Location: Frankston
Posted on: January 15, 2022

Job Description:

As a Customer Service Representative, you'll be taking inbound calls from Teladoc customers. You'll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.
If you're detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you're looking for.
This remote, flexible opportunity pays independent contractors /hour.
It's remote and flexible.
You'll be taking calls and making money from the comfort of your own home.
Plus, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't. You'll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are Monday through Sunday, available in one of two blocks: 6:00 AM to 6:00 PM ET or 6:00 PM to 6:00 AM ET. You'll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.
Essential Functions:
Answer incoming calls
Review customer history as necessary
Follow policy and procedure guidelines
Register patients
Verify memberships
Add customer to the appointment queue
Help answer billing questions and resolve billing issues
Help with basic technical issues
Document information and outcomes as necessary
About You:
Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment. In addition, successful Customer Service Representatives have the following characteristics:
Detail oriented
Excellent communication skills
Able to maintain a professional environment
Positive attitude
Empathetic
Integrity
Self-sufficient and organized
Able to utilize resources and work systems
Able to maintain confidentiality and secure sensitive information
To be a Customer Service Representative for Teladoc, you will need a computer and equipment meeting the following specifications, at a minimum:
Internet: High-speed, hardwired internet (no WiFi or satellite)
Operating System: Windows 8.1 or Windows 10
Processor: Intel Core or Intel Pentium 4
Memory: 2GB of RAM
Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
Sound: Sound card (standard on most computers)
Virus Protection: Up-to-date anti-virus software
Headset: USB noise-canceling headset

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