Call Center Manager
Company: VirtualVocations
Location: Tyler
Posted on: March 7, 2025
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Job Description:
A company is looking for a Call Center Manager to lead their
customer service team and oversee call center operations.
Key Responsibilities:
Oversee daily operations of Enrollment and Premium Billing call
center teams
Ensure compliance with contractual requirements and manage
performance metrics
Develop and deliver training programs to enhance team skills and
knowledge
Required Qualifications:
Bachelor's degree in Business Administration, Management, or
related field (or equivalent experience)
5+ years of experience in call center management or customer
service leadership
Proficiency in Microsoft Office Suite and call center management
software
Strong analytical and reporting skills
Excellent interpersonal and conflict resolution abilities
Keywords: VirtualVocations, Tyler , Call Center Manager, Executive , Tyler, Texas
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