Retail Print and Client Services Manager - Key Carrier
Company: Office Depot
Location: Dallas
Posted on: May 8, 2024
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Job Description:
Job Description At Office Depot, Inc., our Print & Client
Services Manager reports directly to the General Manager and has
ownership of the Print Services area. The Print & Client Services
Manager is responsible for engaging and providing an exceptional
experience for customers requiring Print services and for promoting
the sale of the best solutions & additional products as well as
assisting in day-to-day operations and developing store strategies
and tactics. The Print & Client Services Manager is expected to
quickly build ongoing customer relationships and become a trusted
expert by utilizing advanced Print Services knowledge to meet
customers' needs. The Print & Client Services Manager is
responsible for driving the sales of Print Services by
demonstrating a passion for the brand, print solutions, and other
products offered to our customers. The Print & Client Services
Manager will also be a 'Key Carrier' and considered the Leader on
Duty in the absence of other management. All Full-Time Print &
Client Services Managers must be able to work a flexible schedule
that aligns with business needs. This includes the ability to work
evenings, weekends, and occasional holidays. In addition, Full-Time
Print & Client Services Manager positions must be able to perform
External Key Carrier responsibilities which include but are not
limited to opening and closing responsibilities and being scheduled
for those respective shifts. The essential functions of this
position may require you to consent to periodic comprehensive
background checks conducted by a third-party. Primary
Responsibilities: Proactively acknowledges and engages every
customer in the Print Services area to ensure a positive customer
experience. Utilizes and understands the Office Depot, Inc. selling
program to promote the sale of the best solution as well as
additional Print Services solutions & products. Works to
continually develop personal selling skills and specialized product
knowledge through sales and service tools provided. Drives Print
Services sales by supporting all related current programs, new
product launches, external marketing strategies, and special
initiatives. Operates all equipment within the Print Services area
to maintain efficient production and ensure customers' orders are
completed correctly and on-time. Utilizes communication tools to
request assistance within the Print Services area and to coordinate
the appropriate service for all customers throughout the store.
Trains and coaches support staff on the use of new products and
tools. Contributes to associate's development through training,
communication, recognition, and support. Able to evaluate the size
and complexity of orders to determine if a RPF (Regional Print
Facility) should be used, per established guidelines. Completes the
Perfect Order form for every non-fax order. Manage high-volume
copying/printing and ancillary service production
(binding/finishing, etc.). Maintains the appearance of the Print
Services area in accordance with policy. Responsibilities as an
External Key Carrier include but are not limited to: ensuring the
safety and security of the building and associates during the
absence of others or in conjunction with other managers. Performing
opening and closing responsibilities including activation and
deactivation of the store's alarm system, cash handling, daily
store balancing, and system processing. Performs other duties as
assigned Qualifications and Requirements: High School diploma or
equivalent; Bachelors preferred Minimum 3 years' experience and/or
training in related field including 2 years retail management
experience. Minimum two to years management experience or
demonstration of skills and learning through an internal
development program Experience in Print Center Operations Basic
computer skills Must be the subject matter expert in the Print
Services area and associated information systems Must possess
advanced selling skills Must possess strong interpersonal and
communication skills, which are necessary to establish a selling
relationship with customers Must be adaptable to a changing
environment Must be able to coach and train others in a
professional environment Possess excellent verbal and written
communication skills Must possess the ability to use technology
applicable to role, and to access information necessary to complete
daily responsibilities Must possess ability to process
information/merchandise through POS register system Positive and
Engaging Action Oriented Integrity, Accountability & Trust
Demonstrate passion for the brand, products, services, and
solutions offered to our customers Must possess a desire to
continually develop personal selling skills and product knowledge
Drive for Results Decision Quality Patience About The ODP
Corporation The ODP Corporation (NASDAQ:ODP) is a leading provider
of products and services through an integrated business-to-business
(B2B) distribution platform and omnichannel presence, which
includes world-class supply chain and distribution operations,
dedicated sales professionals, a B2B digital procurement solution,
online presence, and a network of Office Depot and OfficeMax retail
stores. Through its operating companies Office Depot, LLC; ODP
Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP
Corporation empowers every business, professional, and consumer to
achieve more every day. Disclaimer The above statements are
intended to describe the general nature and level of work being
performed by associates assigned to this classification and are not
intended to be a complete list of all responsibilities, duties and
skills required of associates so classified. Other duties may be
assigned. Pay, Benefits & Work Schedule You will be eligible to
participate in the Retail Store Hourly Management Incentive - a
program measured on Store-level Metrics; paid in accordance with
the Incentive Plan terms and conditions. The company offers
competitive salaries, a benefits package, which includes a 401(k)
and more, along with plenty of opportunity to move and grow within
our organization! For immediate consideration for this exciting
position, please click the Apply Now button. How to Apply Click the
Apply Now button and follow the instructions on each page. When you
have completed the application, click the submit button.
Application Deadline The job posting will remain open for a minimum
of 3 days and will expire once the position has been filled. Equal
Employment Opportunity The company is committed to providing equal
employment opportunities in all employment practices. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, citizenship status,
marital status, age, disability, protected veteran status, sexual
orientation or any other characteristic protected by law. We will
consider for employment qualified applicants with arrest and
conviction records City & County of San Francisco Fair Chance
Ordinance.
Keywords: Office Depot, Tyler , Retail Print and Client Services Manager - Key Carrier, Executive , Dallas, Texas
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