Manager of Patient Access: Admitting - Sulphur Springs
Company: CHRISTUS Health
Location: Sulphur Springs
Posted on: June 20, 2022
The Manager Patient Access is considered a leadership position that
provides support, direction, and focus for the staff involved in
all areas of patient access. The Manager Patient Access works
collaboratively with the facility service departments, referring
providers, and patients to facilitate ease of access to services
provided by the facility. This position is responsible for the
staffing, and management of daily activities to produce successful
outcomes of all patient encounters. This position measures
productivity and outcomes. Managers are expected to monitor
adherence and compliance to CHRISTUS standards, directives,
regulatory requirements and other guidance that mandates
requirements governing such processes. This position also works to
ensure that financial performance objectives are achieved that are
related to revenue cycle initiatives. The Manager Patient Access is
expected to maintain effective professional relationships with
other department leadership, share ideas, and implement actions
related to the patient access functions. The ability to communicate
effectively with all types of people at all levels is critical.
This position is expected to provide the leadership needed to
promote a team work environment. Patient Access is responsible for
encounter creation management to include scheduling functions,
pre-registration, registration, insurance verification,
pre-certification and authorization, calculation of reimbursement
and patient responsibility, collection, posting, reconciliation,
and successful billing. Numerous regulatory requirements are
included in all these process and Management is expected to monitor
--- Ensures that areas within the Patient Access functions are
directionally aligned with CHRISTUS Health.
--- Develops daily workflow monitoring for areas of responsibility
and staffs to meet the needs of the organization.
--- Responsible for the outcomes of the performance initiatives and
supports the metrics outlined for performance measurements.
--- Develops processes to meet Patient/Associate satisfaction goals
established by facility and region.
--- Coordinates the development and professional growth of the
--- Works collaboratively with facility and regional Leadership to
ensure goals and objectives are achieved.
--- Responds to organizational and customers needs with innovative
processes to ensure service excellence.
--- Ensures compliance with relevant regulations, standards, and
directives from regulatory agencies.
--- Prepares and presents performance reports to Leadership,
hospital executives, and others as necessary.
--- For facilities that have implemented Lean/HPWT (High
Performance Work Teams), Management responsibilities include the
following in --- Responsible for assuring that standard process
discipline is adhered to.
--- Assures that high performance work team is developed through
coaching, mentoring and daily shift briefings.
--- Responsible for the analysis of the performance metrics to
improve process performance through use of Management by Fact
process and analysis tools.
--- Responsible for implementing process change identified through
the MBF process or through world class revenue cycle process work
or through team briefings.
--- "Demonstrates competence to perform assigned responsibilities
is a manner that meets the population-specific and developmental
needs of the members served by the department. "
--- Appropriately adapts assigned assessment, treatment, and/or
service methods to accommodate the unique physical, psychosocial,
cultural, age-specific and other developmental needs of each member
--- Takes personal responsibility to ensure compliance with all
policies, procedures and standards as promulgated by state and
federal agencies, the hospital, and other regulatory entities.
--- Performs all duties in a manner that protects the
confidentiality of patients and does not solicit or disclose any
confidential information unless it is necessary in the performance
of assigned job duties.
Bachelor degree, business related preferred or equivalent hospital
leadership experience required.
Must have extensive knowledge in all areas of Patient Access
functions, including registration, reimbursement/payer guidelines,
and billing and collection processes.
Knowledge of governmental, federal, state and local regulations
related to admissions.
Must have the ability to effectively communicate with all levels of
Excellent oral and written communication skills required.
Must have practical knowledge of common office software
applications including Power Point, Excel, Word, etc.
3-5 years of leadership experience as a lead or supervisor is a
Call center, scheduling, pre-access and/or hospital experience is
Certified Healthcare Access Associate (CHAA) or Certified
Healthcare Access Manager (CHAM) certification preferred but not
Keywords: CHRISTUS Health, Tyler , Manager of Patient Access: Admitting - Sulphur Springs, Executive , Sulphur Springs, Texas
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