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Program Manager Patient Experience

Company: Christus Health
Location: Tyler
Posted on: January 15, 2022

Job Description:

Summary:The Program Manager Patient Experience position is an exciting opportunity for an energetic, customer focused individual who is constantly seeking a better way to interact with our patients and their families. This position will help teach each of our Associates to be an ambassador for the company. Expectations will include promoting a culture of exceptional customer service and coordinate or facilitate training on customer service performance standards, processes and initiatives to create a culture of service excellence for all customer groups - patients, physicians, and fellow Associates.

  • Rounds throughout the day - on patients, with Associates, with leaders, teaching, observing, coaching and improving customer experience
    • Coaches and regularly rounds with leaders and Associates across various shifts to implement patient-centered Must-Have service behaviors so that the staff provides outstanding patient experiences, exemplary customer service, and proactively responds to patient needs
      • The Must-Have's include AIDET, Patient Communication Boards, Rounding (Patient, Associate) Discharge Phone CallsRequirements:Bachelors Degree, or relevant experiencecustomer service experienceWork Type:Full Time
        Req. No23926Job TitleProgram Manager Patient ExperienceMarketCHRISTUS Trinity Mother FrancesCategoryPatient ExperienceFacilityCHRISTUS Trinity Mother Frances Administration OfficeAddress534 South Beckham
        Tyler, TX 75702
        USView Other LocationsTypeFULL TIME

Keywords: Christus Health, Tyler , Program Manager Patient Experience, Executive , Tyler, Texas

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