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Commercial P&C Account Manager

Company: INSURICA
Location: Tyler
Posted on: January 11, 2022

Job Description:

We have a business with purpose and are looking for passionate, innovative people like you to join our team! -INSURICA has built a rewarding environment for Colleagues and continues to uphold our solid customer pledge by "Specializing in You".

INSURICA has over 600 employees across 3 time zones, 6 states, and 30+ locations nationwide. -We are among the 50 largest insurance brokers in the US and are currently the 23rd largest privately held independent agency in the country.

We take pride in our welcoming and diverse culture, internal growth opportunity, and robust compensation and benefit package. INSURICA provides our Colleagues with cutting edge resources, tools, and support so that we can be the best at what we do.

SUMMARY:
The Commercial Account Manager is responsible for assisting clients with service needs and making changes to existing accounts, meeting service and sales delivery standards, and performing essential functions to achieve the quality and service standards developed by the agency. This position will provide assistance to Producers/Account Executives in the handling and processing of new and renewal commercial business and maintain high service standards.

ESSENTIAL FUNCTIONS:
After receiving new business application or renewal instructions, complete applications for new and renewal business. Prepare proposals and complete application in coordination with producers, submit applications to eligible and appropriate carriers, when requested obtain client signatures on all applications, and follow-up to ensure timely receipt of quotations and policies
Perform all necessary rating sufficient for policy quotation and/or issuance on carrier website or rating programs. Calculate premium if company-rating program is available. Responsible for the issuance of premium bearing binders, invoices, and resolving Carrier Accounting discrepancies
Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases and account balance status when requested. Ensure items are delivered and/or mailed to client. Initiate correspondence with companies and clients. Maintain follow-up and suspense file on outstanding orders, correspondence, audits, reports, reporting form coverage, and follow-up on overdue and suspense items. Maintain expiration control log
Request renewals, endorsements and other needed data from the companies and insureds. Solicit Producer/Account Executive assistance when necessary in order to issue coverage in a timely, efficient manner. Bind coverage within Agency Underwriting Authority.
Check new and renewal policies, endorsements, audits, cancellations and promptly handle for accuracy in rating, typing, coverage, signatures and input these transactions to generate billing invoices and quality products for our customers. Maintain files in an orderly, up-to-date manner
Determine reasons for requests for cancellations, act to save accounts, notify Producers according to agency standards. Process and follow-up on cancellation request to carriers to ensure accurate and timely resolution
Receive phone calls from clients and companies and comply with the request and/or refer to the Producer/Account Executive
Refer current and prospective clients to Employee Benefits Department and to Personal Insurance Department for solicitation of those lines of business or to a Commercial Producer
Participate in seminars and other training to maintain required licenses and for knowledge and skill development. Meet with Company representative to update carrier appetite, underwriting guidelines, etc.
Review all activities relating to the public, customers and companies to avoid issues involving potential errors and omissions.
Perform other duties as requested

JOB PERFORMANCE STANDARDS:
This job description is intended to describe the level of work required of the person performing the job. Essential functions are outlined. Other duties may be assigned as needs arise or as required to support the essential functions. Specific performance objectives may be developed each year to measure performance of the tasks and functions listed in this job description.

KNOWLEDGE, SKILLS AND ABILITIES:
Must be a self-starter, organized and display good communication skills, both verbal and written
Must be a team player and be willing to find win-win solutions for our customers, companies, and Agency
Ability to understand written and oral communications and interpret abstract information.
Must have strong computer skills and be able to effectively utilize the Agency's management systems
Must possess sound knowledge of rating procedures, coverage and industry operations to effectively manage, maintain and write assigned client and prospect lists. Full knowledge of insurance markets is essential

OTHER REQUIREMENTS:
Property and Casualty license
Minimum two years' experience in similar position
CPCU or CIC designation and college degree is desirable
Adherence to Company policies and procedures
Ability to fulfill job responsibilities through acceptable attendance

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:
Fast-paced multiple tasking, high disruption and ever-changing environment.
Ability to perform 80% sedentary work exerting up to 10 pounds of force occasionally and negligible force frequently
All requirements may be modified to reasonably accommodate physically or mentally challenged employees

Keywords: INSURICA, Tyler , Commercial P&C Account Manager, Executive , Tyler, Texas

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