Remote Benefits Customer Service Representative

Company: A-Line Staffing Solutions LLC
Location: Richardson
Posted on: June 24, 2025

Job Description:

Now Hiring: Remote Benefits Customer Service Representatives residing near Buffalo, NY/Pittsburgh, PA/Richardson, TX/San Diego, CA. Candidates MUST reside within 1 hour from one of these cities. Day 1 Orientation and computer pick up is ONSITE. Day 2 and onwards is remote/WFH. Read Before Applying! · All resumes must have accurate dates (month/year) – 3 year employment verification will be ran if you receive an offer · All resumes must include locations (city/state) · If contracted through an agency for a position both the staffing agency and company, you worked with must be listed Location: Remote (Must live within 1 hour of specified city) – Pittsburgh, PA / Richardson, TX / Buffalo, NY / San Diego, CA Pay Rate: $17.00 per hour, paid biweekly ($0.75/hr for bilingual candidates fluent in Spanish or French) Schedule: Full-Time | Monday–Friday |8hr shifts between 7:00 AM – 7:00 PM CST (NO WEEKENDS!) Busy Season: 40 hours/week and possible OT Off Season: Hours fluctuate between 32-40 hours depending on client needs Extended service hours during blackout season (Oct-Nov & first 2 weeks of Jan) to 10pm CST No time-off is permitted in the first 90 days Start Date: August 18th - Multiple orientation dates through October! Status: W2 contract assignment with potential to extend or hire on permanently based heavily upon attendance, performance, and business needs. 3-6 month assignment to start with conversions to direct reserved for top performers with no attendance issues. Job Summary As a Benefit Customer Service Representative you will have the rewarding opportunity to play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day. What You’ll Do: Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards. What We’re Looking For: Verifiable High school diploma or GED required. Tech-savvy with basic computer proficiency required. Customer service or call center experience is a plus, but not required — we’ll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Must have a secure home office environment Must be willing to complete a video interview recording (more details to be discussed) Bilingual candidates encouraged to apply! (Fluent in Spanish or French earn $0.75/hour extra) Application Process 1. Apply or Submit Your Resume to: cmisak@alinestaffing.com Ensure your resume is accurate and up-to-date. Include start and end dates for all jobs (MM/YYYY format). Include location city and state for each position List the highest level of education completed (minimum: High School Diploma or GED). 2. Complete a Video Interview: After speaking with us, you will receive a link to a self-recorded video interview. You will receive an email that gives a prep/guideline for the interview questions asked. Dress professionally and record in a quiet, well-lit location. Your responses will be the major factor in the hiring decision. Ready to Apply? Submit your resume to this job post or to cmisak@alinestaffing.com ! Corrin Misak - Staffing Manager II A-Line Staffing Solutions cmisak@alinestaffing.com

Keywords: A-Line Staffing Solutions LLC, Tyler , Remote Benefits Customer Service Representative, Customer Service & Call Center , Richardson, Texas