Customer Service Team Lead - Bilingual
Location: Irving
Posted on: June 23, 2025
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Job Description:
Customer Service Team Lead - Bilingual Pay from $28 to $35 per
hour with significant growth and earning potential! Texas Branch
2600 Rental Car Drive, DFW Airport, TX 75261 Leading the way with
legendary customer service - at Uline! As a Bilingual Customer
Service Team Lead, ensure our representatives are trained and
empowered to be the ultimate problem solvers and deliver the fast,
friendly and customer-focused experience our customers love. Better
together! This position is on-site, and we are looking for people
who share our passion. Position Responsibilities Coach and develop
Bilingual Customer Service Representatives in all areas including
product knowledge, policies and procedures as well as performance
metrics. Review phone, email and other customer interactions to
evaluate quality, track results and provide coaching and
performance reviews for increased success. Provide feedback to
management on processes improvements that increase efficiency and
customer satisfaction. Facilitate team meetings and one-on-one
sessions to communicate policy updates, company information and
provide training and coaching. Handle escalated customer issues and
provide weekly support for customer interactions. Minimum
Requirements High School diploma or equivalent required. Bachelor’s
degree preferred. 3 years of customer service experience. 2 years
of experience in a leadership / supervisory role preferred.
Effective communication skills. Bilingual (English / Spanish) -
Fluent in both verbal and written forms. Benefits Complete health
insurance coverage and 401(k) with 6% employer match that starts
day one ! Multiple bonus programs. Paid holidays and generous paid
time off. Tuition Assistance Program that covers professional
continuing education. ? Employee Perks Best-in-class, clean, modern
facilities. First-class fitness center and beautifully maintained
walking paths. About Uline Uline, a family-owned company, is North
America’s leading distributor of shipping, industrial, and
packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled
LI-JM3 LI-TX001 (IN-TXMANC) Our employees make the difference and
we are committed to offering exceptional benefits and perks!
Explore Uline.jobs to learn more!
Keywords: , Tyler , Customer Service Team Lead - Bilingual, Customer Service & Call Center , Irving, Texas
