Customer Service Representative (Sr. Loan Consultant)
Location: Garland
Posted on: June 23, 2025
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Job Description:
At Lendmark Financial Services, we believe the success of our
company is specifically attributable to the quality of our
employees and their commitment to our customers. We value each
customer and understand that people want to do business with people
who care. That’s one way we differ from our competitors. We are
proud of what we as a team have accomplished. We will always strive
for improvement, our motto since day one has been “Success is the
only option.” Lendmark Financial Services offers a comprehensive
benefits package for employees and dependents that includes
medical, dental, vision benefits, paid time off, paid holidays,
401(k), life insurance, long-term disability, tuition assistance
and an employee assistance program. We also offer optional benefits
such as critical care, auto, home and pet insurance as well as
other ancillary insurance options. GENERAL SUMMARY: The role of Sr.
Loan Consultant is to support the Branch Manager by overseeing the
efficient operation of the branch and ensuring all operational
functions are completely and properly performed by the staff while
conveying a feeling of trust, service, security and satisfaction to
customers and staff. MAJOR DUTIES / RESPONSIBILITIES: Assist with
the management and motivation of the staff to meet goals and
objectives relating to branch profitability, volume, lending,
credit quality, collections and expense. Make loan decisions up to
established lending limits or recommend loan decisions; process
consumer loans; close consumer loans; collect accounts in varying
stages of delinquency. Assist branch manager with business
development relationships within the community. Sell products and
services to meet sales goals. Assist customers with the
implementation of solutions, and monitor overall customer
satisfaction. Assist branch manager with matters regarding hiring,
staffing, training, performance reviews and terminations as
applicable. Ensure a high quality of customer service. All other
duties as assigned. BASIC REQUIREMENTS: High School Diploma or GED
from accredited institution 5 plus years consumer finance or
related experience Ability to work with minimum supervision
Excellent communication skills Proficient working knowledge of
industry or related industry lending software, Microsoft Windows,
Excel and Word Applications PREFERRED/DESIRED QUALIFICATIONS:
Associates or Bachelor’s Degree Bilingual, Spanish/English WORK
ENVIRONMENT: Office Environment If you are interested in a fast
paced, high growth, team oriented and great culture environment,
you'll enjoy a career with us!
Keywords: , Tyler , Customer Service Representative (Sr. Loan Consultant), Accounting, Auditing , Garland, Texas
